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Dynamics 365 Guides is a Microsoft mixed-reality application designed for HoloLens, allowing users to create and deliver step-by-step holographic instructions in the flow of work. Instruction cards can include images, videos, and 3D holograms, visually tethered to the workspace. Managers can analyze process data through Power BI dashboards, enabling continuous process improvement. The platform integrates with Microsoft Teams for real-time collaboration and is part of the Dynamics 365 product family, powered by Microsoft Dataverse.
Review
At a glance
Dynamics 365 Guides is a Microsoft mixed-reality application for HoloLens that delivers step-by-step holographic instructions to operators in real-world environments. It is designed to improve productivity and skill retention by providing visual, interactive guidance directly in the user's field of view. The platform is part of the Dynamics 365 product family and leverages Microsoft Dataverse for integration and data management. Guides is positioned as a tool for both training and operational support, with a focus on hands-free, heads-up workflows.
Capabilities
The core capability of Dynamics 365 Guides is the creation and delivery of step-by-step instructions using holographic cards, which can include images, videos, and 3D objects. These instructions are visually anchored to the workspace, helping users perform complex tasks with greater accuracy. The platform supports real-time collaboration through Microsoft Teams, allowing remote experts to view the operator's perspective and provide guidance. Managers can access analytics via Power BI dashboards to monitor and improve processes. The authoring experience is accessible, requiring no specialized 3D or programming skills.
Workflow
Authors use a PC application to create guides composed of sequential instruction cards, which are then positioned in the physical workspace using the HoloLens app. Operators follow these instructions hands-free, advancing steps with their gaze. The system supports importing custom 3D objects and using a default library of holograms. Collaboration features enable operators to call remote experts via Teams, sharing their view and receiving real-time feedback. Analytics collected from guide usage are available through Power BI dashboards, supporting continuous process improvement.
Strengths
Dynamics 365 Guides excels in delivering immersive, hands-free instructions that reduce errors and improve skill retention. The integration with Power BI provides actionable insights into process performance, while Microsoft Teams integration enables effective remote collaboration. The authoring tools are designed for ease of use, allowing organizations to create guides without specialized technical skills. The platform's alignment with the Dynamics 365 ecosystem and Microsoft Dataverse enhances its extensibility and data integration capabilities.
Limitations
Dynamics 365 Guides is limited to use with Microsoft HoloLens devices, which may restrict accessibility for organizations without this hardware. The product is scheduled to reach end of support after December 31, 2026, which may impact long-term adoption and planning. Continued use of certain features, such as Teams integration, requires regular updates to the PC and HoloLens applications. The need for a Dynamics 365 Guides or Field Service license is a prerequisite for installation and use.
Best for
Dynamics 365 Guides is best suited for organizations seeking to enhance training, onboarding, and operational support in environments where hands-free, visual guidance can improve productivity and reduce errors. It is particularly valuable for frontline workers, manufacturing, maintenance, and complex assembly tasks where step-by-step instructions and remote expert collaboration are beneficial.
Value and verdict
The value of Dynamics 365 Guides lies in its ability to deliver immersive, interactive instructions that streamline complex workflows and support continuous improvement through analytics. Its integration with the broader Microsoft ecosystem, including Power BI and Teams, adds significant utility for organizations already invested in Microsoft technologies. However, the upcoming end of support in 2026 is a critical consideration for prospective users. Overall, Guides offers a robust solution for mixed-reality training and operational support within its supported timeframe.
Key features
- Step-by-step holographic instructions
- PC and HoloLens authoring
- Integration with Power BI dashboards
- Microsoft Teams real-time collaboration
- Import custom 3D objects
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