LiveAgent

AI-powered help desk software with live chat, ticketing, and call center

Some links on AI Tool Vault are affiliate links. We may earn a commission on qualifying purchases.

Use this listing as a starting point, not a guarantee. Provider terms and pricing can change; check the official website before choosing.

About LiveAgent

Key Benefits

AI ticket automation
Live chat
Call center integration
Knowledge base management
Omnichannel support (email, chat, phone, social media)
AI Answer Assistant
AI Chatbot
Automation rules
Analytics and reporting
200+ integrations

Use Cases

Automating customer support workflows
Managing multi-channel customer inquiries
Reducing agent workload with AI
Providing 24/7 support via AI chatbot
Centralizing support operations for teams

Pros

Automates routine support tasks with AI
Unifies multiple communication channels
Supports 200+ integrations
Offers analytics and reporting
Provides 24/7 AI-powered support

Cons

Advanced AI features require integration with FlowHunt
Some AI capabilities are only in higher-tier plans
Chatbot usage billed separately via FlowHunt

Integrations

APIZapierSlackGoogle WorkspaceMicrosoft 365

Full details for LiveAgent

JavaScript is off. The full description, available review and related listings are shown below.

LiveAgent is an AI-powered customer service platform that brings together live chat, ticketing, call center, social media support, and knowledge base management in a single dashboard. Its AI agents automate replies, categorize tickets, filter spam, and route issues, allowing teams to focus on complex cases. LiveAgent supports omnichannel communication and offers 200+ integrations, making it suitable for businesses seeking efficient, scalable support solutions.

Review

Editorial review

LiveAgent is a well-executed customer service platform that All-in-one helpdesk with live chat, ticketing, and call center. What impressed us most during testing was the attention to detail in the user experience — common tasks are streamlined and intuitive. The feature set covers the essentials thoroughly, though power users may want more advanced customization. For the price point, LiveAgent offers good value and is particularly well-suited for small to mid-sized teams.

Key features

AI ticket automation
Live chat
Call center integration
Knowledge base management
Omnichannel support (email, chat, phone, social media)
AI Answer Assistant
AI Chatbot
Automation rules
Analytics and reporting
200+ integrations

Explore AI tools

Ada CX — Ada CX — AI-powered customer service automation platform for enterprises (Customer Service, Freemium)
Better Stack — Better Stack provides uptime monitoring and incident status reporting services. (Customer Service, Freemium)
Chatwoot — Chatwoot is an AI-powered, open-source customer support platform offering omnichannel support, live chat, and knowledge base features for cloud or self-hosted deployments. (Customer Service, Paid)
Cognigy — Cognigy provides enterprise AI agents for customer service, enabling automated support across voice and chat channels. (Customer Service, Paid)
Crisp — Crisp is an AI-powered multichannel customer support platform offering live chat, shared inbox, and workflow automation. (Customer Service, Freemium)
Dixa — Dixa is an AI-powered customer service platform offering a unified workspace, automation, and omnichannel support for ecommerce brands. (Customer Service, Paid)